Terms & Conditions

Welcome to the Synchronicity Scents website (the ‘website’). This website is owned and operated by Synchronicity Scents Limited (Synchronicity Scents) 27 Old Gloucester Street, London WC1N 3AX.  Registered number 12698331, VAT number: 362942287. If you want to ask us anything about these Terms and Conditions or have any comments about our website, please email our customer services team at shop@synchronicityscents.com These Terms and Conditions incorporate our privacy policy and set out the basis on which you can visit and use the Synchronicity Scents website. Please read them carefully as they contain important information.

By using synchronicityscents.com you agree to be bound by these Terms and Conditions of use. If you do not agree to these Terms and Conditions of use please do not use this website operated by Synchronicity Scents Limited. You should always check these Terms and Conditions prior to using this. Your continued use of this website operated by Synchronicity Scents Limited following the posting of changes to these Terms and Conditions will mean you accept those changes. References in these terms of use to ‘you’ or ‘yours’ are to be taken as reference to the site user, except where stated or where the context requires otherwise. Reference to ‘us’ or ‘we’ are to be taken as reference to Synchronicity Scents Limited.

Intended audience

Unless otherwise specified, the materials in the site are presented solely for the purpose of promoting products available in the United Kingdom and its territories and possessions. Synchronicity Scents controls and operates this site from the United Kingdom. Synchronicity Scents makes no representation that materials contained on this site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for local laws, if and to the extent local laws are applicable. You must be over the age of 18 years or over to order online and have a full legal capacity.


The price of the products are in sterling (£GBP) and include delivery charges. We provide a 48-hour delivery service that is signed and tracked. We reserve the right to change our prices without notification at any time. Items will be charged at the price which was displayed at the time of the order being made.


Payment can be made by any of the following methods: all major credit cards, debit cards and PayPal. Payment will be debited and cleared from your account at the point at which your order is despatched. You confirm that the credit or debit card being used is yours. Please note all credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card payment refuses to pay or does not for any reason authorise payment to Synchronicity Scents Limited we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. In the event that payment cannot be processed the order will not be accepted and will automatically be cancelled. All prices are inclusive of VAT.

Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

Legally binding contract

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract. 

Return, refund and cancellation policy

Items MUST be returned in saleable condition: unopened with all packaging/seals intact.

If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. This excludes defective items.

We advise you to return items by recorded delivery or by any other means that shows proof of the return. If for any reason your returned items are not received we cannot process the refund unless you can provide proof of postage.

Under the distance selling regulations you have the legal right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. If you cancel your order after we have dispatched the products, then you must return the products to the address below. You can submit your cancellation notice by email.

Returns address:

Synchronicity Scents Returns
Provenance & Green Ltd
Units 8-10 Brandon Business Centre, Putney Close, Brandon, Suffolk IP27 0PA


You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt there is a problem or you cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our return policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Any discrepancy within your delivery needs to be advised within 48 hours of delivery. Your statutory rights are not affected.